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PLEASE
READ BEFORE ORDERING!!!
SUBMISSION OF ORDER
Please note right after you submit your order, you should receive an
email confirming receipt
of your order. If you do not receive this confirmation, this
does not necessarily mean that we have not received your
order. Other errors could have occurred such as incorrect
email address entered on the order, problems with the server
of your web hosting, etc. If you question our receipt of
your order due to the fact that you have not received a
confirmation, allow 24 hours and call and check
on your order. Some items on this site may have to be
ordered in. Those items are deemed special order and may
require a check or money order to order. You will be advised
if the part your are ordering is a special order and is
non-returnable.
PRICING
All
prices, part numbers and availability of parts on this site
are subject to change without notice. Parts superseded will
be shipped automatically. The price of the superseded part
may differ from the ordered part. If a return is desired due
to cost of supersedence, no handling/restocking charge will
apply.
RETURNS
We will replace any item which has been incorrectly
shipped, or any item which has been determined to be
defective within 30 days of invoice. All other
returns must have an RMA number (which can be
obtained by calling 603-898-0535 before returning package),
and must be returned within 30
days. Any return to stock items for any other
reason will be assessed a 20%
handling and re-stocking fee. No returns on electrical,
fuel, or special orders. All
returns must be made by Fed Ex, UPS or DHL only, and must be
addressed to our street address of 40 Lowell Rd Salem, NH
03079.
Sorry, no US Mail
returns will be accepted. Any returns made by US Mail
will most likely be returned as they are not accepted.
DAMAGES
FED EX OR UPS: In the event a package received
appears damaged, please have the driver note upon delivery
and call us to report damage .If the package is left at your
address, please call us immediately to report damage.
COMMON CARRIER: Upon delivery of any shipment, you
must inspect thoroughly for damage before accepting any
shipment. Any damage must be noted on the Bill of Lading
(delivery receipt) to ensure claims for damage. Any claims
for damage must be handled directly with the carrier. If you
have any questions or need a phone number for the carrier,
please call us.
SHIPPING & HANDLING COSTS
Shipping and handling costs are added to the cost of the
merchandise and added to your invoiced total when the order has been
processed and is ready to ship. Shipping and handling costs
are not refundable on return on any return to stock orders.
TRUCK
FREIGHT SHIPMENTS
Pieces that are too large for fed Ex or UPS are shipped
truck freight. Please note that on all truck freight
shipments, the shipping costs are paid collect to the driver
upon delivery.
SORRY, NO TRUCK FREIGHT SHIPMENTS OUTSIDE OF THE
CONTIGUOUS 48 US STATES.
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